Service

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Your Mac is part of your life, you use it at home, at work, take it on vacation with you, you depend on it. When it stops working trust it with the experts. Computer Advantage is an Apple Authorized Service Provider staffed with certified Mac technicians ready to get your Mac back and running.
To get service on your Mac, simply bring it to our service center during our regular business hours, no appointment necessary.

Do you fix out of warranty Macs?

Yes we can repair your out of warranty Mac.  For all out of warranty repairs our diagnostic fee starts as low as $35.  Once we diagnose the problem we will contact you with an estimate for the repair.  This price does include the diagnostic fee.  Once approval is received we will give you and updated completion date estimate and proceed with the repair.


AppleCare_3DboxDo you fix computers under AppleCare?

Yes. We can fix any Mac covered under Apple’s limited one year warranty or Apple Care Protection Plan. Just bring your Mac in for service and if the repair is covered under warranty or Apple Care we will fix it and call you when its ready for pickup, all at no charge. If the repair is not covered we will call you with an estimate.

Do you fix iPads/iPhones/iPods under AppleCare?

We are authorized by Apple to replace iPads and iPods under warranty or AppleCare. Unfortunately we are not authorized repair or replace iPhones.  For iPhone issues we recommend calling AppleCare support at 800-275-2273. For iPad and iPod repairs we will typically send the device to Apple for repair or replacement. This process can take a few days.  We strongly recommend backing up your device before bringing it in for repair, as your repair may result in a replacement iPad or iPod.  If you have AppleCare + for your iPad and have Accidental Damage from Handling you will be responsible for the $49 service charge details in your AppleCare + contract. Read AppleCare + for iPad terms and condition.

 

How long will it take to repair my computer?

macbook-repairThere are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days. If you need your Mac back sooner we do offer priority service options. Please talk to our service representative for details at each location.

What should I do before I bring my computer in for service?

Always have a good backup, while we  always try to preserve your data, it is always a good idea to keep a good backup.  If you have Mac OS X 10.5 or newer you can use Time Machine to back up to and external hard drive.  Its is alway better to have a backup before you start experiencing problems. We carry a wide variety of external hard drive perfect for use with Time Machine.

Also make notes, pay attention to the sequence of events leading up to your problem so we can make accurate notes when you bring in your Mac for service.

 

Do you upgrade hard drives, RAM or other components?

We do provide upgrades for your Mac.  The most common upgrades are hard drives and memory.  Want another upgrade? Just contact our service department so we can evaluate upgrade possibilities.  We can also assistance with software upgrades.

 

 

Apple, the Apple logo, Mac, iPad, OS X, AirPlay, and others are trademarks of Apple Inc., registered in the U.S. and other countries. iCloud is a service mark of Apple Inc., registered in the U.S. and other countries. iOS is a trademark of Cisco in the U.S. and other countries and is used under license. Copyright © 2014 Computer Advantage | Apple Specialist. Icons by Wefunction. Designed by WooThemes