All three service centers are recognized by Apple as Premier Service Providers for 2015.
Your Mac is part of your life, you use it at home, at work, take it on vacation with you, you depend on it. When it stops working trust it with the experts. Computer Advantage is an Apple Authorized Service Provider staffed with certified Mac technicians ready to get your Mac back and running.
To get service on your Mac, simply bring it to our service center during our regular business hours, no appointment necessary.
Do you fix out of warranty Macs?
Yes we can repair your out of warranty Mac. For all out of warranty repairs our diagnostic fee starts as low as $35. Once we diagnose the problem we will contact you with an estimate for the repair. This price does include the diagnostic fee. Once approval is received we will give you and updated completion date estimate and proceed with the repair.
Yes. We can fix any Mac covered under Apple’s limited one year warranty or Apple Care Protection Plan. Just bring your Mac in for service and if the repair is covered under warranty or Apple Care we will fix it and call you when its ready for pickup, all at no charge. If the repair is not covered we will call you with an estimate.
Do you fix iPads/iPhones/iPods under AppleCare?
We are authorized by Apple to service your iPhone, iPad or iPod under warranty or AppleCare. For iPad and iPod repairs we will typically replace the whole unit if a hardware issue is found. This process can take a few days. For iPhones some repairs can be done in our service department and other are sent to Apple. If your iPhone needs to be sent to Apple for warranty or AppleCare repair you may qualify for a loaner iPhone while your phone is being serviced. We strongly recommend backing up your device before bringing it in for repair, as your repair may result in a replacement device. If you have AppleCare + for your device and have Accidental Damage from Handling you will be responsible for the appropriate service fee as detailed in your AppleCare + contract. Read AppleCare + terms and condition.
How long will it take to repair my computer?
There are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days. If you need your Mac back sooner we do offer priority service options. Please talk to our service representative for details at each location.
What should I do before I bring my computer in for service?
Always have a good backup, while we always try to preserve your data, it is always a good idea to keep a good backup. If you have Mac OS X 10.5 or newer you can use Time Machine to back up to and external hard drive. Its is alway better to have a backup before you start experiencing problems. We carry a wide variety of external hard drive perfect for use with Time Machine.
Also make notes, pay attention to the sequence of events leading up to your problem so we can make accurate notes when you bring in your Mac for service.
Do you upgrade hard drives, RAM or other components?
We do provide upgrades for your Mac. The most common upgrades are hard drives and memory. Want another upgrade? Just contact our service department so we can evaluate upgrade possibilities. We can also assistance with software upgrades.