Apple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions. These systems were sold between December 2012 and September 2013.
Apple recommends replacing affected hard drives as soon as possible. As an Apple Authorized Service Provider, Computer Advantage will repair affected iMac systems, free of charge.
Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you were contacted by Apple you can bring your iMac to one of our service centers in Sarasota, Newnan or Savannah. If you have not been contacted, but think you have a 3TB hard drive, you can check your serial number on Apple’s website
Your iMac will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.
Note: If your iMac has any damage which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.
Please back up your data before your iMac is serviced. If you are not sure about how to backup please ask us at check-in.
Carry-in Repair Process
- Bring your iMac to a Computer Advantage location.
- A service advisor will run a diagnostic test on the iMac to verify eligibility.
- A technician will replace your hard drive. Repair turn around time will vary based upon parts and technician availability.
- A service advisor will contact you when your iMac is ready for pickup.
Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.
You will need to re-install your operating system, other applications and any backed up data after your hard drive is replaced. Please refer to About OS X Recovery for instructions. Computer Advantage offers data backup and transfer options if you are interested in this options please mention it at check-in. Please note that data backup/transfer is a paid service and is not included in the repair extension program.
This worldwide Apple program does not extend the standard warranty coverage of the iMac.
The program covers affected iMac models until December 19, 2015 or three years from its original date of sale, whichever provides longer coverage for you.
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