Apple has determined that a very small number of iPhone 6 Plus devices, a component in the iSight camera may fail, causing your photos to look blurry. These devices were sold primarily between September 2014 and January 2015.
Apple recommends repairing affected devices as soon as possible. As an Apple Authorized Service Provider, Computer Advantage will replace affected iSight cameras, free of charge. Please note this program only applies to the iPhone 6 Plus.
If you have not been contacted, but you think your iPhone 6 Plus is producing blurry photos, you can see if it’s part of the program by going to Apple’s website and entering your serial number.
Go to Apple’s site to enter your serial number
Click here to find your serial number
Your iPhone 6 Plus will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.
Note: If your iPhone 6 Plus has any damage which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.
Please back up your data to iTunes or iCloud before your iPhone is serviced. Learn more about backup options.
Carry-in Repair Process
- Bring your iPhone 6 Plus to a Computer Advantage location.
- A service advisor check the serial number and run a diagnostic test on the iPhone 6 Plus to verify eligibility.
- A technician will replace your iSight camera. Repair turn around time will vary based upon parts and technician availability. Typically this turn around is 2-24 hours.
- A service advisor will contact you when your iMac is ready for pickup.
Apple may restrict or limit repair to the original country of purchase.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 6 Plus.
The program covers affected iPhone 6 Plus iSight cameras for 3 years after the first retail sale of the unit.
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