From time to time Apple discovers that a small percentage of specific devices can have a common component failure and offer Repair Extension Programs for effected devices. This programs are specific the the effect models and manufacturing date range. This information is coded in your serial number. Please read the info for each program to determine if you have a qualifying device.
Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: Letters or characters repeat unexpectedly Letters or characters do not appear Key(s) feel "sticky" or do not...read more
Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold...read more
Apple has determined that a very small number of iPhone 6 Plus devices, a component in the iSight camera may fail, causing your photos to look blurry. These devices were sold primarily between September 2014 and January 2015. Apple recommends repairing affected...read more
Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013. As an Apple Authorized Service Provider Computer...read more
Apple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions. These systems were sold between December 2012 and September 2013. Apple recommends replacing affected hard drives as soon as...read more
Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial...read more
Apple has determined that the sleep/wake button mechanism on a small percentage of iPhone 5 models may stop working or work intermittently. iPhone 5 models manufactured through March 2013 may be affected by this issue. Apple will replace the sleep/wake button...read more
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Common Repair Questions
Do you fix out of warranty Macs?
Yes we can repair your out of warranty Mac. For all out of warranty repairs our diagnostic fee starts as low as $35. Once we diagnose the problem we will contact you with an estimate for the repair. This price does include the diagnostic fee. Once approval is received we will give you and updated completion date estimate and proceed with the repair.
Do you fix computers under Apple's limited warranty or AppleCare?
Yes. We can fix any Mac covered under Apple’s limited one year warranty or Apple Care Protection Plan. Just bring your Mac in for service and if the repair is covered under warranty or Apple Care we will fix it and call you when its ready for pickup, all at no charge. If the repair is not covered we will call you with an estimate.
How long will it take to repair my computer?
There are many variables when working with non-working computers, however it is our goal to have your computer examined and diagnosed within two business days. For warranty repairs we will order Apple genuine parts the same day. For non-warranty repairs we will call you with an estimate before proceeding. Typically once we have approval repairs are finished within one to two business days. If you need your Mac back sooner we do offer priority service options. Please talk to our service representative for details at each location.
What should I do before I bring my computer in for service?
Always have a good backup, while we always try to preserve your data, it is always a good idea to keep a good backup. If you have Mac OS X 10.5 or newer you can use Time Machine to back up to and external hard drive. Its is alway better to have a backup before you start experiencing problems. We carry a wide variety of external hard drive perfect for use with Time Machine.
Also make notes, pay attention to the sequence of events leading up to your problem so we can make accurate notes when you bring in your Mac for service.
Do you upgrade hard drives, RAM or other components?
We do provide upgrades for your Mac. The most common upgrades are hard drives and memory. Want another upgrade? Just contact our service department so we can evaluate upgrade possibilities. We can also assistance with software upgrades.