{"id":26158,"date":"2017-01-09T12:54:29","date_gmt":"2017-01-09T17:54:29","guid":{"rendered":"https:\/\/www.computeradvantage.us\/v3\/?p=26158"},"modified":"2017-01-17T15:41:32","modified_gmt":"2017-01-17T20:41:32","slug":"take-screenshots-to-aid-tech-support","status":"publish","type":"post","link":"http:\/\/www.computeradvantage.us\/v3\/take-screenshots-to-aid-tech-support\/","title":{"rendered":"Take Screenshots to Aid Tech Support"},"content":{"rendered":"<p>If you experience something weird on your Mac, iPhone, iPad, or Apple Watch, it\u2019s essential to get a record of what happened. That way, when you talk to a more experienced friend or tech support rep, you can share exactly what you saw. The best way to do this is to take a screenshot, which makes a picture of the screen showing whatever it is that has gone wrong. On the Mac, press Command-Shift-3 to put a screenshot on your Desktop. On an iPhone or iPad, press the Home and Sleep\/Wake buttons simultaneously to take a screenshot and put it in your Photos app. On the Apple Watch, press the digital crown and side button simultaneously; its screenshots also end up in the iPhone\u2019s Photos app. You can share your screenshots via Messages, email, or any other method of transferring a file.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you experience something weird on your Mac, iPhone, iPad, or Apple Watch, it\u2019s essential to get a record of what happened. That way, when you talk to a more experienced friend or tech support rep, you can share exactly what you saw. The best way to do this is to take a screenshot, which [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26220,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"wds_primary_category":0,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[113,39,7,52,5,50,115,57],"tags":[],"class_list":["post-26158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-apple-watch","category-blog","category-ipad","category-iphone","category-mac","category-quick-tip","category-support","category-tip"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/12\/tip-screenshots-support-photo-1080x675.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6YLEm-6NU","jetpack-related-posts":[{"id":1608,"url":"http:\/\/www.computeradvantage.us\/v3\/taking-screenshots-three-tricks-for-the-mac-and-one-for-ios\/","url_meta":{"origin":26158,"position":0},"title":"Taking Screenshots: Three Tricks for the Mac and One for iOS","author":"computeradv","date":"July 14, 2016","format":false,"excerpt":"They say that a picture is worth a thousand words, but the screenshot that captures a confusing error message or funny auto-correct fail is far more valuable. Pop over to our site and we\u2019ll explain how to capture screenshots on your iPad or iPhone, and three different ways you can\u2026","rel":"","context":"In &quot;Blog&quot;","block_context":{"text":"Blog","link":"http:\/\/www.computeradvantage.us\/v3\/category\/blog\/"},"img":{"alt_text":"how to take mac screenshots","src":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/07\/iMac-photo-with-edits-1080x675.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/07\/iMac-photo-with-edits-1080x675.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/07\/iMac-photo-with-edits-1080x675.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/07\/iMac-photo-with-edits-1080x675.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2016\/07\/iMac-photo-with-edits-1080x675.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":28405,"url":"https:\/\/www.computeradvantage.us\/v3\/heres-how-to-make-screenshots-and-screen-recordings-with-mojaves-new-interface\/","url_meta":{"origin":26158,"position":1},"title":"Here\u2019s How to Make Screenshots and Screen Recordings with Mojave\u2019s New Interface","author":"computeradv","date":"January 2, 2019","format":false,"excerpt":"You probably fall into one of two camps: people who haven\u2019t the foggiest idea what pressing Command-Shift-3 or Command-Shift-4 do on the Mac, and those who use those keyboard shortcuts regularly to take screenshots. Either way, macOS 10.14 Mojave makes it easier than ever to create a still image of\u2026","rel":"","context":"In &quot;Apple Pros&quot;","block_context":{"text":"Apple Pros","link":"http:\/\/www.computeradvantage.us\/v3\/category\/apple-pros\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2018\/12\/Mojave-screenshot-controls.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":27923,"url":"http:\/\/www.computeradvantage.us\/v3\/sneak-preview-of-whats-coming-from-apple-this-fall\/","url_meta":{"origin":26158,"position":2},"title":"Sneak Preview of What\u2019s Coming from Apple This Fall","author":"computeradv","date":"June 8, 2018","format":false,"excerpt":"At Apple\u2019s Worldwide Developer Conference keynote on June 4th, the company unveiled the first developer versions of all four of its operating systems: macOS 10.14 Mojave, iOS 12, watchOS 5, and tvOS 12. They won\u2019t be available until this fall, likely in September or October, but here is a glimpse\u2026","rel":"","context":"In &quot;Apple Pros&quot;","block_context":{"text":"Apple Pros","link":"http:\/\/www.computeradvantage.us\/v3\/category\/apple-pros\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2018\/06\/WWDC-2018-Stacks-1024x789.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2018\/06\/WWDC-2018-Stacks-1024x789.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2018\/06\/WWDC-2018-Stacks-1024x789.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2018\/06\/WWDC-2018-Stacks-1024x789.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":30454,"url":"https:\/\/www.computeradvantage.us\/v3\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13\/","url_meta":{"origin":26158,"position":3},"title":"Here\u2019s How to Mark Up Photos and Screenshots with Text and Graphics in iOS 13","author":"computeradv","date":"February 28, 2020","format":false,"excerpt":"Ever needed to circle an item on an expense receipt, add some text to a photo, or sign a PDF\u2026on your iPhone or iPad? iOS 13\u2019s Markup tools are surprisingly capable\u2014learn more about what they can do I this article.","rel":"","context":"In &quot;Article&quot;","block_context":{"text":"Article","link":"http:\/\/www.computeradvantage.us\/v3\/category\/article\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2020\/02\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2020\/02\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2020\/02\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2020\/02\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2020\/02\/heres-how-to-mark-up-photos-and-screenshots-with-text-and-graphics-in-ios-13.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":29169,"url":"https:\/\/www.computeradvantage.us\/v3\/did-you-know-you-can-make-a-video-of-anything-on-your-iphone-or-ipad-screen\/","url_meta":{"origin":26158,"position":4},"title":"Did You Know You Can Make a Video of Anything on Your iPhone or iPad Screen?","author":"computeradv","date":"July 15, 2019","format":false,"excerpt":"You know how to use the Camera app on your iPhone or iPad to take a video, but did you know that you can also record a video of what happens on the screen of your device? That\u2019s useful if you\u2019re trying to explain the steps of some technical process\u2026","rel":"","context":"In &quot;Apple Pros&quot;","block_context":{"text":"Apple Pros","link":"http:\/\/www.computeradvantage.us\/v3\/category\/apple-pros\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2019\/07\/Screen-Recording-stopping-1024x734.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2019\/07\/Screen-Recording-stopping-1024x734.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2019\/07\/Screen-Recording-stopping-1024x734.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.computeradvantage.us\/v3\/wp-content\/uploads\/2019\/07\/Screen-Recording-stopping-1024x734.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":27209,"url":"http:\/\/www.computeradvantage.us\/v3\/why-ios-11-is-the-most-important-version-yet-for-ipad-users-2\/","url_meta":{"origin":26158,"position":5},"title":"Why iOS 11 Is the Most Important Version Yet for iPad Users","author":"computeradv","date":"October 12, 2017","format":false,"excerpt":"Apple has long argued that you can use the iPad for productivity but hasn\u2019t backed that claim up with the necessary features in iOS. Until now, that is, with the new iPad-centric capabilities of iOS 11. These changes mean that an iPad running iOS 11 is more like a Mac,\u2026","rel":"","context":"In &quot;App Switcher&quot;","block_context":{"text":"App Switcher","link":"http:\/\/www.computeradvantage.us\/v3\/category\/app-switcher\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2017\/09\/iOS11-iPad-Dock-1080x160.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2017\/09\/iOS11-iPad-Dock-1080x160.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2017\/09\/iOS11-iPad-Dock-1080x160.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/tcn.tidbits.com\/wp-content\/uploads\/2017\/09\/iOS11-iPad-Dock-1080x160.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/posts\/26158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/comments?post=26158"}],"version-history":[{"count":0,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/posts\/26158\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/media\/26220"}],"wp:attachment":[{"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/media?parent=26158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/categories?post=26158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.computeradvantage.us\/v3\/wp-json\/wp\/v2\/tags?post=26158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}