Mac and iOS Service Technician
Are you detail oriented? Do you enjoy helping people? Are you technically minded?
Our ideal candidate:
You are a Mac geek.
You are an Apple Certified Macintosh Technician (preferred).
You like people.
Your are an absolute technical guru.
You have experience repairing Apple products.
You like to solve problems.
You can communicate technical concepts to my grandma.
You work efficiently.
You share a passion for technology and Apple products.
A position you’ll love:
Providing frontline customer support at the Help Desk, including hardware and software troubleshooting and diagnosis.
Troubleshooting and repairing Apple hardware and software.
Handling customer and product issues with a genuine sense of urgency.
Turning around repairs to customers quickly.
Being one of the go-to people for technical knowledge in the store.
Having passion about customer service and a commitment to exceeding expectations.
The ideal opportunity to use what you know.
Full Time 40+, including some Saturdays.
Interested? Apply by sending your resume to firstname.lastname@example.org.
Want to know more:
Overview of Position:
Troubleshoot customer problems on Mac, iPad, iPhone, Apple Watch, Beats, iPod, and more. Display initiative to solve computer related challenges and enjoy communicating with clients. Showing commitment, discipline, strong work ethic, and ability to be a team player are extremely important. Candidate must be eager to learn and excel at expanding technical knowledge of all things Mac.
Duties and Responsibilities:
Assist and advise walk-in and tele-support customers with their hardware and software related issues. Recommend solutions; research and provide information as needed.
Diagnose and repair Apple Computers in a timely manner.
Adhere to strict parts ordering, installation, and documentation policies.
Demonstrate effective oral and written communication.
Enter and retrieve information in Company Point of Sale system. Information includes but not limited to the following: create service repair orders and perform service quotes.
Provide quality customer service while keeping customers informed on service repairs.
Represent the Company in a professional manner at all times.
Participate in Company or Apple sponsored training programs as required.
Maintain Housekeeping, Safety and Security, and Merchandising standards as directed.
Achieve required service certifications and maintain good standing with certifications.
Additional tasks and responsibilities may be assigned.
Skills & Educational Requirements:
High school degree or equivalent required.
Mac troubleshooting experience required.
Apple Certifications preferred.
Strong interpersonal, communication, organization, and follow-through skills.
Works with retail and business clients.
Communicates with all Company departments (Accounting, Marketing, Purchasing, Sales, & Service) and staff at other locations.
Retail Store Environment
Handle and lift products and computers up to 70 pounds on occasion.
May often stand for long periods of time.
Ability to work productively without constant supervision.
Advanced computer skills
Ability to make decisions
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Basic math skills
Great attitude and enthusiasm